Policies & Practice Information
Last updated: July 2026
Welcome to Nourish Together.
Our goal is to make nutrition care feel simple, supportive and transparent from your very first interaction with us. This page outlines important information about our services, appointments, privacy and policies to help you know what to expect before booking.
If you have any questions, please don't hesitate to get in touch—we're always happy to help.
Your Privacy
Your privacy is important to us. Nourish Together collects personal and health information so we can provide safe, personalised nutrition care and manage your appointments effectively.
Information we may collect includes:
Your name, date of birth and contact details
Emergency contact details
Medical history and health conditions
Medications and supplements
Pathology or investigation results
Referral information
Medicare, DVA or private health fund information (where applicable)
Payment information
Information submitted through our website, online booking system or intake forms
This information helps us to:
Provide personalised nutrition care
Maintain accurate clinical records
Communicate with you about appointments
Process payments and eligible rebates
Meet our professional and legal obligations
Your information is securely stored using trusted practice management software and secure service providers that comply with Australian privacy and security standards.
We will only share your information:
With your consent
When communicating with your healthcare team (such as your GP or specialist)
When required by law
You may request access to or correction of your personal information at any time by contacting us.
Appointments
Appointments can be booked online or by contacting Nourish Together directly.
We currently offer consultations:
In person at Hope Island Medical Centre
In person at Homeworld Helensvale Medical Centre
Via secure telehealth
If you're unsure which appointment is right for you, please contact us before booking and we'll be happy to help.
Fees & Payment
Current consultation fees are displayed during online booking and on our Fees page.
Payment is required at the completion of your consultation unless alternative funding arrangements have been confirmed before your appointment.
Eligible clients may be able to claim rebates through Medicare, DVA or their private health fund. Clients are responsible for confirming their eligibility and level of cover prior to their appointment.
Dietetic consultations are generally GST-free.
Cancellation & Rescheduling
We understand that life can be unpredictable and sometimes appointments need to change.
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice wherever possible.
Appointments cancelled with less than 24 hours' notice, or appointments not attended without notice, may incur the full consultation fee.
This policy helps ensure appointment times remain available for other clients waiting for care.
If exceptional circumstances arise, please contact us as soon as possible.
Late Arrivals
If you arrive late, your consultation may need to be shortened to avoid delaying other clients.
The full consultation fee may still apply.
Telehealth
Telehealth appointments provide the same personalised nutrition care as face-to-face consultations.
Before your appointment, please ensure you have:
A reliable internet connection
A quiet, private location
A device with a camera and microphone
If technical difficulties occur, we'll work with you to complete your consultation wherever possible.
Consent to Dietetic Care
Dietetic care is a collaborative process.
Our recommendations are based on:
The information you provide
Current scientific evidence
Professional clinical judgement
Your individual health goals
Every person is different, and nutrition recommendations are always tailored to your unique circumstances.
While we aim to support meaningful and lasting improvements in health, individual outcomes vary and cannot be guaranteed.
We encourage you to ask questions throughout your care and to actively participate in developing a plan that works for you.
Website Information
The information provided throughout this website is intended for general educational purposes only.
While every effort is made to ensure our information reflects current evidence and best practice, it should not replace personalised advice from a qualified healthcare professional.
Reading information on this website or downloading resources does not establish a dietitian–client relationship.
If you have urgent medical concerns, please contact your GP or seek appropriate emergency medical care.
Intellectual Property
Unless otherwise stated, all content on this website—including text, graphics, branding, educational resources and images—is the property of Nourish Together.
You are welcome to share links to our website and resources, however our content may not be copied, reproduced or distributed without prior written permission.
External Links
From time to time, we may provide links to other websites or resources that we believe may be helpful.
Nourish Together is not responsible for the content, privacy practices or security of third-party websites.
Updates to These Policies
Our policies may be updated from time to time to reflect changes in legislation, professional standards or business practices.
The most current version will always be available on this page.
Contact Us
If you have any questions about these policies, your appointments or your privacy, we'd love to help.
Nourish Together
Gold Coast, Queensland
hello@nourishtogether.com.au